Hanzel Orozco
Quality Assurance Analyst II
I am a Quality Assurance Analyst II with a Lean Six Sigma Green Belt certification, specializing in customer service and team leadership. With over 4 years of experience in the industry, I have a strong track record of improving performance through real-time and post-call monitoring, coaching and feedback, and data analysis. My fluency in Spanish and English, as well as my certifications in data analytics, project management, and Lean Six Sigma, make me well-equipped to handle a range of challenges and drive continuous improvement.
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